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AI 如何影响印度的呼叫中心行业
#人工智能

印度的呼叫中心行业从业者逾 300 万人,产值 2800 亿美元。AI 所带来的服务自动化会对这个行业产生多大的影响?AI 聊天机器人或虚拟智能体能完成基本的客户服务任务,如处理密码重置或余额更新,它们还能编写代码、翻译电子邮件、引导患者,分析信用卡、抵押贷款和保险的申请。印度外包巨头 Tata Consultancy Services CEO K Krithivasan 称,一年内对呼叫中心的需求将会降至最低。布鲁金斯学会发现,86% 的客户服务任务有“高度自动化潜力”。国际货币基金组织警告,印度逾四分之一的就业岗位会“高度曝光”给 AI。虽然 AI 可能会淘汰部分工作,但也会创造新的工作岗位。Teleperformance 等公司雇佣了数千印度数据标注员,为 AI 系统标注数据。
it.slashdot.org/story/25/06/22/197235/how-will-ai-impact-call-center-jobs-in-india



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AI 如何影响印度的呼叫中心行业
#人工智能

印度的呼叫中心行业从业者逾 300 万人,产值 2800 亿美元。AI 所带来的服务自动化会对这个行业产生多大的影响?AI 聊天机器人或虚拟智能体能完成基本的客户服务任务,如处理密码重置或余额更新,它们还能编写代码、翻译电子邮件、引导患者,分析信用卡、抵押贷款和保险的申请。印度外包巨头 Tata Consultancy Services CEO K Krithivasan 称,一年内对呼叫中心的需求将会降至最低。布鲁金斯学会发现,86% 的客户服务任务有“高度自动化潜力”。国际货币基金组织警告,印度逾四分之一的就业岗位会“高度曝光”给 AI。虽然 AI 可能会淘汰部分工作,但也会创造新的工作岗位。Teleperformance 等公司雇佣了数千印度数据标注员,为 AI 系统标注数据。
it.slashdot.org/story/25/06/22/197235/how-will-ai-impact-call-center-jobs-in-india

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